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eBook Customer Service in the Information Environment (Information Services Management) epub

by Guy St. Clair

eBook Customer Service in the Information Environment (Information Services Management) epub
  • ISBN: 1857390040
  • Author: Guy St. Clair
  • Genre: Social Sciences
  • Subcategory: Social Sciences
  • Language: English
  • Publisher: K G Saur Verlag Gmbh & Co (January 1, 1994)
  • Pages: 144 pages
  • ePUB size: 1529 kb
  • FB2 size 1207 kb
  • Formats lit docx txt azw


Begins the new Information Services Management Series, a range of handbooks that apply contemporary management principles and techniques to specific situations faced by information services professionals.

Begins the new Information Services Management Series, a range of handbooks that apply contemporary management principles and techniques to specific situations faced by information services professionals.

Start by marking Customer Service In The Information Environment as Want to Read .

Start by marking Customer Service In The Information Environment as Want to Read: Want to Read savin. ant to Read. Read by Guy St. Clair. Begins the new Information Services Management Series, a range of handbooks that apply contemporary management principles and techniques to specific situations faced by information services professionals. The first volume in the series is a practical guide for librarians and information services man. Get A Copy.

In his book 'Knowledge Services: A Strategic Framework for the 21st Century Organization' Guy St. Clair defines knowledge services as "an approach to the management of. .Customer Service in the Information Environment.

Its purpose is to ensure the highest levels of knowledge sharing within the organization in which it is practiced. In addition to his work with Columbia University, Guy St. Clair is the President and Consulting Specialist for Knowledge Services for SMR International.

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material. This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers.

Information Services Management Series

Information Services Management Series. St. Clair, Guy. Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons for developing and implementing a formal customer service program, and offers special guidelines for tracking success.

Guy St. Clair has a distinguished background in management. titles in the series reflecting, as they do, aspects of customer. services management series, published by Bowker-Saur. The. service and Total Quality Management are indicative of the. extent to which a pro-active approach to information service. that, whilst the focus of professional training for all profes-. sional information workers is on the. Clair (born 1940) is an American librarian and knowledge management . New York, New York: Bowker-Saur. Clair (born 1940) is an American librarian and knowledge management professional. He founded the One-Person Librarian newsletter, coining the term "one-person librarian", now referred to as solo librarianship Books. Clair, Guy (2009).

Customer Service in the Information Environment. This button opens a dialog that displays additional images for this product with the option to zoom in or out. Tell us if something is incorrect. This book gives a unique view of the current hot topic of continuing professional learning in the information services environment. It aims to provide the reader with guideline. More). Entrepreneurial librarianship : the key to effective information services management. Marketing and promotion in today's special library. All libraries engage in some form of marketing and promotional activity, either active or passive.

by St. Series:Information Services Management Series. Prices in € represent the retail prices valid in Germany (unless otherwise indicated). Prices are subject to change without notice. Prices do not include postage and handling if applicable.

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